The Queue To Agent reporting queue names the queue whose configuration, such as recording and default music in queue, applies to the contact, and the queue the contact is reported against.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent Based Routing > Queue To Agent > Reporting Queue
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-reporting-queue-purpose. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-reporting-queue-purpose
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-reporting-queue-purpose,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-reporting-queue-purpose},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-reporting-queue-purpose},
note = {Source note wxcc-preferred-agent-routing-setup-reporting-queue-purpose, checked 2026-10-01}
}