Queue To Agent sends the contact to the recovery queue when it fails to deliver the contact to the preferred agent, when the agent does not answer, or when the agent rejects the contact.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue To Agent activity > Recovery Queue
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-qta-recovery-conditions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-qta-recovery-conditions
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-qta-recovery-conditions,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-qta-recovery-conditions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-qta-recovery-conditions},
note = {Source note wxcc-preferred-agent-routing-setup-qta-recovery-conditions, checked 2026-10-01}
}