If the preferred agent is unavailable and the park toggle is off, the contact fails to reach the agent.
Checked 2026-10-01
If the agent is unavailable and the Park Contact if Agent is unavailable toggle button is disabled, the contact fails to reach the agent.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue To Agent activity > Park Contact if Agent is unavailable
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-qta-no-park-fails. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-qta-no-park-fails
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-qta-no-park-fails,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-qta-no-park-fails},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-qta-no-park-fails},
note = {Source note wxcc-preferred-agent-routing-setup-qta-no-park-fails, checked 2026-10-01}
}