Queue To Agent defines eight failure codes: 1 AGENT_UNAVAILABLE, 2 AGENT_NOT_FOUND, 3 AGENT_NOT_LOGGED_IN, 4 FEATURE_NOT_ENABLED, 5 INVALID_VTEAM_ERROR (invalid reporting or recovery queue), 6 AGENT_BUSY, 7 VTEAM_TRANSITION_LIMIT_REACHED and 8 INVALID_OPERATION_FOR_INTERACTION_STATE.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue To Agent activity > Failure codes table
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-qta-failure-codes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-qta-failure-codes
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-qta-failure-codes,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-qta-failure-codes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-qta-failure-codes},
note = {Source note wxcc-preferred-agent-routing-setup-qta-failure-codes, checked 2026-10-01}
}