A flow can chain Queue To Agent to a Queue Contact activity so that the contact goes through a regular queue when none of the preferred agents is available.
Checked 2026-10-01
The flow developer can also chain a Queue To Agent activity with a Queue Contact activity to route the contact using a regular Queue when none of the preferred agents are available.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue To Agent activity (introduction)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-qta-chain-queue-contact. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-qta-chain-queue-contact
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-qta-chain-queue-contact,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-qta-chain-queue-contact},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-qta-chain-queue-contact},
note = {Source note wxcc-preferred-agent-routing-setup-qta-chain-queue-contact, checked 2026-10-01}
}