For both the preferred-agent and last-agent use cases, Cisco says the contact details and the contact-to-agent mapping are stored outside Webex Contact Center.
Checked 2026-10-01
In both use cases, the details of the contact and the agent mapping are stored outside the Webex Contact Center.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent Based Routing
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-mapping-external. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-mapping-external
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-mapping-external,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-mapping-external},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-mapping-external},
note = {Source note wxcc-preferred-agent-routing-setup-mapping-external, checked 2026-10-01}
}