Cisco's 2021 Setup and Administration Guide describes Agent-based Routing as an optional feature.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2021 release-2 guide
- Checked
- 2026-10-01
Sources
- Cisco Webex Contact Center Setup and Administration Guide - Contact Routing — Cisco Systems, Inc. · tier 2 current vendor documentation · Contact Routing > Agent-based Routing
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-legacy-optional-feature. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-legacy-optional-feature
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-legacy-optional-feature,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-legacy-optional-feature},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-legacy-optional-feature},
note = {Source note wxcc-preferred-agent-routing-setup-legacy-optional-feature, checked 2026-10-01}
}