The desktop profile article gives no default, channel scope or interaction with Queue To Agent for the Last Agent Routing toggle, so it is unclear whether the toggle has any effect on flow-based last-agent routing.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Desktop profiles > Last Agent Routing
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-desktop-toggle-unclear. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-desktop-toggle-unclear
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-desktop-toggle-unclear,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-desktop-toggle-unclear},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-desktop-toggle-unclear},
note = {Source note wxcc-preferred-agent-routing-setup-desktop-toggle-unclear, checked 2026-10-01}
}