Webex Contact Center desktop profiles have a Last Agent Routing toggle, described only as specifying 'whether you want to keep the last routing'.
Checked 2026-10-01
Toggle On or Off to specify whether you want to keep the last routing.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Desktop profiles > Last Agent Routing
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-desktop-last-agent-toggle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-desktop-last-agent-toggle
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-desktop-last-agent-toggle,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-desktop-last-agent-toggle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-desktop-last-agent-toggle},
note = {Source note wxcc-preferred-agent-routing-setup-desktop-last-agent-toggle, checked 2026-10-01}
}