The Analyzer Callback Report has a Preferred Agent Name column. It shows N/A when the contact was not queued to a preferred agent through the Queue to Agent activity.
Checked 2026-10-01
This column displays a N/A value if the contact is not queued to the preferred agent through Queue to Agent activity in Flow Designer.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Stock Reports > Historical Reports > Callback Reports > Callback Report > Preferred Agent Name
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-callback-preferred-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-callback-preferred-agent
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-callback-preferred-agent,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-callback-preferred-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-callback-preferred-agent},
note = {Source note wxcc-preferred-agent-routing-setup-callback-preferred-agent, checked 2026-10-01}
}