Agent-based Routing in Webex Contact Center routes or queues a contact directly to a specified (preferred) agent, and the Queue To Agent flow activity is what implements it.
Checked 2026-10-01
Agent-based Routing is a capability that routes or queues a contact to a specified ("preferred") agent directly.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent Based Routing
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-abr-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-abr-definition
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-abr-definition,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-abr-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-abr-definition},
note = {Source note wxcc-preferred-agent-routing-setup-abr-definition, checked 2026-10-01}
}