Source note · Setting up post-call surveys in Webex Contact Center
The Surveys node is configured in the WxCC Task Close event flow in Webex Connect so that the survey URL is sent to the customer after the interaction ends.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Flow Builder
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Surveys — Cisco (Webex Connect documentation) · tier 2 current vendor documentation · Surveys node overview, placement sentence
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-surveys-node-placement. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-surveys-node-placement
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-surveys-node-placement,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-surveys-node-placement},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-surveys-node-placement},
note = {Source note wxcc-post-call-survey-setup-surveys-node-placement, checked 2026-09-30}
}