Source note · Setting up post-call surveys in Webex Contact Center
For the Feedback V2 activity to play an IVR survey, the flow must set the Global_FeedbackSurveyOptin variable to true.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · Configure Feedback V2 activity, introductory requirements
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-optin-must-be-true. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-optin-must-be-true
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-optin-must-be-true,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-optin-must-be-true},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-optin-must-be-true},
note = {Source note wxcc-post-call-survey-setup-optin-must-be-true, checked 2026-09-30}
}