Source note · Setting up post-call surveys in Webex Contact Center
A caller-choice survey offer can be built by asking the caller with a Menu activity in the main flow before queueing and using Set Variable activities to set Global_FeedbackSurveyOptin to true on acceptance and false on refusal, timeout or unmatched entry; an every-call offer sets it to true unconditionally.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · Configure Feedback V2 activity, requirement that Global_FeedbackSurveyOptin is true and that it indicates caller opt-in
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-optin-menu-pattern. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-optin-menu-pattern
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-optin-menu-pattern,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-optin-menu-pattern},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-optin-menu-pattern},
note = {Source note wxcc-post-call-survey-setup-optin-menu-pattern, checked 2026-09-30}
}