Source note · Setting up post-call surveys in Webex Contact Center
Global_FeedbackSurveyOptin is added to a flow from the Global Properties pane: expand Predefined Variables, click Add Global Variables, check Global_FeedbackSurveyOptin and click Add.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · Configure Feedback V2 activity, steps 6-8
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-optin-add-to-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-optin-add-to-flow
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-optin-add-to-flow,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-optin-add-to-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-optin-add-to-flow},
note = {Source note wxcc-post-call-survey-setup-optin-add-to-flow, checked 2026-09-30}
}