Source note · Setting up post-call surveys in Webex Contact Center
An IVR survey is defined by a survey name, a language, a welcome note audio file, one or more questions, a thank you note audio file, an invalid input audio file, a timeout audio file, a numeric 'Maximum invalid inputs and timeout allowed' value and an audio file played when the maximum retries are exceeded.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Control Hub surveys
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · Create an IVR survey steps 4-13
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-ivr-survey-parts. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-ivr-survey-parts
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-ivr-survey-parts,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-ivr-survey-parts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-ivr-survey-parts},
note = {Source note wxcc-post-call-survey-setup-ivr-survey-parts, checked 2026-09-30}
}