Source note · Setting up post-call surveys in Webex Contact Center
IVR survey question types are NPS on a 0-9 scale, CSAT on a 1-5 scale, CES on a 1-5 or 1-7 scale, and Other with custom minimum and maximum inputs; each question needs an audio prompt and a question text that is used for reporting.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Control Hub surveys
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · Create an IVR survey step 7, question types
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-ivr-question-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-ivr-question-types
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-ivr-question-types,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-ivr-question-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-ivr-question-types},
note = {Source note wxcc-post-call-survey-setup-ivr-question-types, checked 2026-09-30}
}