Source note · Setting up post-call surveys in Webex Contact Center
Creating an IVR survey requires an organization provisioned on Contact Center Flex 3.0 or Flex with access to the Next Generation voice platform.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Experience Management surveys
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · Configure surveys for IVR > Create an IVR survey > prerequisites
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-ivr-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-ivr-prereqs
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-ivr-prereqs,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-ivr-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-ivr-prereqs},
note = {Source note wxcc-post-call-survey-setup-ivr-prereqs, checked 2026-09-30}
}