Source note · Setting up post-call surveys in Webex Contact Center
In the Feedback V2 activity's Survey settings, the flow developer picks the voice-based (IVR) survey from a drop-down list populated with the questionnaires configured in Control Hub.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · Configure Feedback V2 activity, step 11 Survey settings
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-fv2-survey-select. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-fv2-survey-select
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-fv2-survey-select,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-fv2-survey-select},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-fv2-survey-select},
note = {Source note wxcc-post-call-survey-setup-fv2-survey-select, checked 2026-09-30}
}