Source note · Setting up post-call surveys in Webex Contact Center
Feedback V2 can optionally pass a customer ID, email and phone number and additional key-value variables with the survey response; a variable value may be a string, an integer or a double-curly-brace expression.
Checked 2026-09-30
The variable value can be either a string, an integer, or an expression with double curly braces syntax.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Feedback V2 activity, Customer Information and variable passing
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-fv2-prefills. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-fv2-prefills
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-fv2-prefills,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-fv2-prefills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-fv2-prefills},
note = {Source note wxcc-post-call-survey-setup-fv2-prefills, checked 2026-09-30}
}