Source note · Setting up post-call surveys in Webex Contact Center
The PhoneContactEnded event fires when a live call disconnects and all participants are removed, and no IVR activity should be added after it because the flow will not work once the contact has ended.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Event handlers, PhoneContactEnded (section not reached by the fetch; text seen in a search snippet)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-contactended-no-ivr. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-contactended-no-ivr
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-contactended-no-ivr,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-contactended-no-ivr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-contactended-no-ivr},
note = {Source note wxcc-post-call-survey-setup-contactended-no-ivr, checked 2026-09-30}
}