Source note · Troubleshooting Webex Contact Center outdial
In India deployments, the ANIs in Outdial ANI lists must come from the same zone as the agents who use them.
Checked 2026-09-30
Always use ANIs and Agents from the same zone for Courtesy Callback, Outdial ANI Lists, and Campaigns.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- India PSTN compliance
- Deployment
- multi-tenant
- Region
- india
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up Webex Contact Center in India — Cisco (Webex Help Center) · tier 2 current vendor documentation · zone guidance for Courtesy Callback, Outdial ANI Lists and Campaigns (exact heading not captured)
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-india-same-zone. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-india-same-zone
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-india-same-zone,
title = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-india-same-zone},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-india-same-zone},
note = {Source note wxcc-outdial-troubleshooting-india-same-zone, checked 2026-09-30}
}