Source note · Troubleshooting Webex Contact Center outdial
Cisco recommends flows over routing strategies on outdial entry points because advanced configurations such as screen pop and Customize ANI are available only with flows.
Checked 2026-09-30
We recommend that you use flows instead of routing strategies to avail any advanced configurations such as Screen pop, Customize ANI, and so on.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Outdial entry point
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- article dated 2025-07-31
- Checked
- 2026-09-30
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · outdial entry point / Outbound Telephony channel section
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-ep-flows-recommended. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-ep-flows-recommended
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-ep-flows-recommended,
title = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-ep-flows-recommended},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-ep-flows-recommended},
note = {Source note wxcc-outdial-troubleshooting-ep-flows-recommended, checked 2026-09-30}
}