If manual dialing is not enabled in the agent's desktop profile, the agent is limited to numbers offered by the profile's address book and cannot type an arbitrary number.

inferred · Checked 2026-09-30

Vendor
Cisco
Product
Webex Contact Center
Subsystem
Desktop profile
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Status
inferred
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-dial-pad-off-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-dial-pad-off-inference

BibTeX

@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-dial-pad-off-inference,
  title  = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-dial-pad-off-inference},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-dial-pad-off-inference},
  note   = {Source note wxcc-outdial-troubleshooting-dial-pad-off-inference, checked 2026-09-30}
}

Read in context