Webex Contact Center Agent Desktop does not support headset control actions for WebRTC-based calls.
Checked 2026-10-02
Agent Desktop currently does not support headset control actions for WebRTC-based calls.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- webrtc-voice
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2025-11-12 page update
- Checked
- 2026-10-02
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · station credentials, Desktop option note
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center network and browser requirements for agents: source note wxcc-network-requirements-webrtc-no-headset-ctrl. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-network-requirements-webrtc-no-headset-ctrl
BibTeX
@misc{warmtransfer-claim-wxcc-network-requirements-webrtc-no-headset-ctrl,
title = {Webex Contact Center network and browser requirements for agents: source note wxcc-network-requirements-webrtc-no-headset-ctrl},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-network-requirements-webrtc-no-headset-ctrl},
note = {Source note wxcc-network-requirements-webrtc-no-headset-ctrl, checked 2026-10-02}
}