Support for the Desktop (WebRTC) voice option in Edge and Firefox, in addition to Chrome, was announced in the agent release notes entry dated October 30, 2024.
Checked 2026-10-02
Webex Contact Center agents can now use Desktop (WebRTC) to handle voice interaction directly in Edge and Firefox browsers.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- webrtc-voice
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2024-10-30
- Checked
- 2026-10-02
Sources
- What's new for agents in Webex Contact Center — Cisco · tier 2 current vendor documentation · release entry dated October 30, 2024
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center network and browser requirements for agents: source note wxcc-network-requirements-webrtc-edge-firefox-2024. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-network-requirements-webrtc-edge-firefox-2024
BibTeX
@misc{warmtransfer-claim-wxcc-network-requirements-webrtc-edge-firefox-2024,
title = {Webex Contact Center network and browser requirements for agents: source note wxcc-network-requirements-webrtc-edge-firefox-2024},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-network-requirements-webrtc-edge-firefox-2024},
note = {Source note wxcc-network-requirements-webrtc-edge-firefox-2024, checked 2026-10-02}
}