To offer the Desktop (WebRTC) voice option, an administrator enables the Desktop checkbox on the Voice Channel options of the agent's Desktop Profile (Desktop Experience > Desktop Profiles).
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- webrtc-voice
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · WebRTC section, desktop profile configuration steps
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center network and browser requirements for agents: source note wxcc-network-requirements-webrtc-desktop-profile. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-network-requirements-webrtc-desktop-profile
BibTeX
@misc{warmtransfer-claim-wxcc-network-requirements-webrtc-desktop-profile,
title = {Webex Contact Center network and browser requirements for agents: source note wxcc-network-requirements-webrtc-desktop-profile},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-network-requirements-webrtc-desktop-profile},
note = {Source note wxcc-network-requirements-webrtc-desktop-profile, checked 2026-10-02}
}