Claim record · Migrating Unified CCE or Unified CCX to Webex Contact Center
The word team means different things on the 2 platforms: in Webex Contact Center a team is associated with a routing strategy and used for call distribution, while in Unified CCX a team only groups agents and is not used for distribution.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.60
- Verified
- 2026-09-05
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 25, table 6
Cite this claim
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: claim wxcc-mig-uccx-team-behaves-differently. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-uccx-team-behaves-differently
BibTeX
@misc{warmtransfer-claim-wxcc-mig-uccx-team-behaves-differently,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: claim wxcc-mig-uccx-team-behaves-differently},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-uccx-team-behaves-differently},
note = {Claim wxcc-mig-uccx-team-behaves-differently, verified 2026-09-05}
}