Cisco states that it is not currently possible to move on-premises Unified CCX reporting data to cloud Webex Contact Center, that Cloud Connect carries only abandoned call information, and that there is no one-to-one mapping between Unified CCX and Analyzer reports.
Checked 2026-09-05
Currently it is not possible to move on-premises UCCX reporting data to cloud Webex Contact Center.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · pages 29 to 30, Reporting Considerations
Cite this note
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-uccx-reporting-data-cannot-be-moved. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-uccx-reporting-data-cannot-be-moved
BibTeX
@misc{warmtransfer-claim-wxcc-mig-uccx-reporting-data-cannot-be-moved,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-uccx-reporting-data-cannot-be-moved},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-uccx-reporting-data-cannot-be-moved},
note = {Source note wxcc-mig-uccx-reporting-data-cannot-be-moved, checked 2026-09-05}
}