Claim record · Migrating Unified CCE or Unified CCX to Webex Contact Center
Cisco states that Webex Contact Center call recordings are stored in the cloud for 30 days by default, a value its own revision history records as updated in June 2021.
fact · verified 2026-09-05 · superseded by wxcc-ret-2021-thirty-day-default-superseded
By default, the recordings are stored in the cloud for 30 days.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.60
- Verified
- 2026-09-05
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 16, determine call recording requirements, and the publication history table
Cite this claim
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: claim wxcc-mig-uccx-recording-default-30-days. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-uccx-recording-default-30-days
BibTeX
@misc{warmtransfer-claim-wxcc-mig-uccx-recording-default-30-days,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: claim wxcc-mig-uccx-recording-default-30-days},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-uccx-recording-default-30-days},
note = {Claim wxcc-mig-uccx-recording-default-30-days, verified 2026-09-05}
}