The Unified CCX transition guide names 5 data types Webex Contact Center stores in the cloud: call detail records, connected agent records, agent desktop data, call variables stored by the interactive voice response, and call recordings.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 12, understand security requirements
Cite this note
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-uccx-five-data-types-in-cloud. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-uccx-five-data-types-in-cloud
BibTeX
@misc{warmtransfer-claim-wxcc-mig-uccx-five-data-types-in-cloud,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-uccx-five-data-types-in-cloud},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-uccx-five-data-types-in-cloud},
note = {Source note wxcc-mig-uccx-five-data-types-in-cloud, checked 2026-09-05}
}