Unified CCX records call detail across the Agent Connection Detail, Agent State Detail, Contact Call Detail, Contact Queue Detail, and Contact Routing Detail tables, while Webex Contact Center records the equivalent data across the Agent Activity Record, Agent Session Record, Customer Activity Record, and Customer Session Record tables.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · pages 30 to 31, tables 7 and 8
Cite this note
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-uccx-cdr-tables-do-not-map-uccx-and-wxcc-table-sets. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-uccx-cdr-tables-do-not-map-uccx-and-wxcc-table-sets
BibTeX
@misc{warmtransfer-claim-wxcc-mig-uccx-cdr-tables-do-not-map-uccx-and-wxcc-table-sets,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-uccx-cdr-tables-do-not-map-uccx-and-wxcc-table-sets},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-uccx-cdr-tables-do-not-map-uccx-and-wxcc-table-sets},
note = {Source note wxcc-mig-uccx-cdr-tables-do-not-map-uccx-and-wxcc-table-sets, checked 2026-09-05}
}