Cisco's Unified CCE transition guide names extensive custom Finesse gadgets as having no supported equivalent in Webex Contact Center, while the Unified CCX transition deck states that gadgets built for the Unified CCX environment can also be used in the Webex Contact Center agent desktop.
disputed · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Checked
- 2026-09-05
Sources
- Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 8 reasons to stay on premises, against the Unified CCX deck page 27 agent desktop considerations
Cite this note
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-finesse-gadget-portability-disputed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-finesse-gadget-portability-disputed
BibTeX
@misc{warmtransfer-claim-wxcc-mig-finesse-gadget-portability-disputed,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-finesse-gadget-portability-disputed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-finesse-gadget-portability-disputed},
note = {Source note wxcc-mig-finesse-gadget-portability-disputed, checked 2026-09-05}
}