Cisco names 6 organisational profiles for which remaining on Unified CCE may be the better fit: highly customised interactive voice response or voice extensible markup language applications on proprietary integrations, extensive custom Finesse gadgets or third-party computer telephony integrations with no supported cloud equivalent, heavy reliance on direct database access for custom reporting, specialised outbound dialling modes or regulatory requirements the cloud campaign system does not support, environments without guaranteed high-quality internet access, and extensive complex external database integrations.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 8, bulleted list following the figure 2 introduction
Cite this note
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-six-reasons-to-stay-on-premises. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-six-reasons-to-stay-on-premises
BibTeX
@misc{warmtransfer-claim-wxcc-mig-cce-six-reasons-to-stay-on-premises,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-six-reasons-to-stay-on-premises},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-six-reasons-to-stay-on-premises},
note = {Source note wxcc-mig-cce-six-reasons-to-stay-on-premises, checked 2026-09-05}
}