The transition guide gives configurable retention periods as an example, 13 months for call detail records generally and 6 months in the European Union, and states data can be deleted on request or on organisation deletion.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 23, Data Retention and Deletion
Cite this note
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-retention-configurable-13-months. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-retention-configurable-13-months
BibTeX
@misc{warmtransfer-claim-wxcc-mig-cce-retention-configurable-13-months,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-retention-configurable-13-months},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-retention-configurable-13-months},
note = {Source note wxcc-mig-cce-retention-configurable-13-months, checked 2026-09-05}
}