Claim record · Migrating Unified CCE or Unified CCX to Webex Contact Center
Cisco recommends against a direct lift and shift of legacy Unified CCE configuration and tells the reader to review and update business and technical requirements against cloud capabilities instead.
fact · verified 2026-09-05
ensuring they align with modern cloud-based capabilities rather than performing a direct "lift and shift" of legacy Unified CCE configurations.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 19, Migration Preparation
Cite this claim
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: claim wxcc-mig-cce-no-lift-and-shift. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-no-lift-and-shift
BibTeX
@misc{warmtransfer-claim-wxcc-mig-cce-no-lift-and-shift,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: claim wxcc-mig-cce-no-lift-and-shift},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-no-lift-and-shift},
note = {Claim wxcc-mig-cce-no-lift-and-shift, verified 2026-09-05}
}