The transition guide states that agent desktop masking is visual only and that backend logs and attachments may still contain raw data unless further data loss prevention controls are enforced.
Checked 2026-09-05
Masking is visual/UI only; backend logs and attachments may still contain raw data unless further DLP controls are enforced.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 23, Data Masking and PII Protection
Cite this note
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-masking-is-ui-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-masking-is-ui-only
BibTeX
@misc{warmtransfer-claim-wxcc-mig-cce-masking-is-ui-only,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-masking-is-ui-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-masking-is-ui-only},
note = {Source note wxcc-mig-cce-masking-is-ui-only, checked 2026-09-05}
}