Webex Contact Center Functions, the replacement for Call Studio Java logic, do not permit direct database access; database work must go through a call to middleware.
Checked 2026-09-05
Direct DB access is not allowed.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 86, table 29, Database Access
Cite this note
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-functions-no-direct-database-access. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-functions-no-direct-database-access
BibTeX
@misc{warmtransfer-claim-wxcc-mig-cce-functions-no-direct-database-access,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-functions-no-direct-database-access},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-functions-no-direct-database-access},
note = {Source note wxcc-mig-cce-functions-no-direct-database-access, checked 2026-09-05}
}