Claim record · Migrating Unified CCE or Unified CCX to Webex Contact Center
Enterprise Chat and Email maps to Webex Connect, which adds short message service, WhatsApp and Apple Messages for Business channels that Enterprise Chat and Email does not carry.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 31, table 8, Component Mapping
Cite this claim
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: claim wxcc-mig-cce-ece-maps-to-webex-connect. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-ece-maps-to-webex-connect
BibTeX
@misc{warmtransfer-claim-wxcc-mig-cce-ece-maps-to-webex-connect,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: claim wxcc-mig-cce-ece-maps-to-webex-connect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-ece-maps-to-webex-connect},
note = {Claim wxcc-mig-cce-ece-maps-to-webex-connect, verified 2026-09-05}
}