Enterprise Chat and Email maps to Webex Connect, which adds short message service, WhatsApp and Apple Messages for Business channels that Enterprise Chat and Email does not carry.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 31, table 8, Component Mapping
Cite this note
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-ece-maps-to-webex-connect. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-ece-maps-to-webex-connect
BibTeX
@misc{warmtransfer-claim-wxcc-mig-cce-ece-maps-to-webex-connect,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-ece-maps-to-webex-connect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-ece-maps-to-webex-connect},
note = {Source note wxcc-mig-cce-ece-maps-to-webex-connect, checked 2026-09-05}
}