Answering a call from the Webex Contact Center agent desktop is available only on Webex Calling and browser-based real-time communication connections; the call control buttons are unavailable when the agent uses a device registered to Unified CM.
Checked 2026-09-05
The ability to answer calls directly through the Agent Desktop UI is exclusive to Webex Calling and WebRTC connections.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Unified CCE to Webex Contact Center transition
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Transitioning from Cisco Unified Contact Center Enterprise to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · page 58, Agent Deployment note
Cite this note
APA
WarmTransfer. (2026, September 5). Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-desktop-call-control-needs-webex-calling. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-desktop-call-control-needs-webex-calling
BibTeX
@misc{warmtransfer-claim-wxcc-mig-cce-desktop-call-control-needs-webex-calling,
title = {Migrating Unified CCE or Unified CCX to Webex Contact Center: source note wxcc-mig-cce-desktop-call-control-needs-webex-calling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mig-cce-desktop-call-control-needs-webex-calling},
note = {Source note wxcc-mig-cce-desktop-call-control-needs-webex-calling, checked 2026-09-05}
}