Cisco's statement that it does not retain customer input after inference and that Microsoft does not access monitor or store Cisco customer data concerns the underlying language model provider and not the third-party servers an agent calls.
Checked 2026-09-05
We don't retain customer input data after the inference process, and the third-party model provider, Microsoft, doesn't access, monitor, or store Cisco customer data.
- Vendor
- Cisco
- Product
- Webex AI Agent
- Subsystem
- Model Context Protocol tool calling
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex AI Agent Studio Administration guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · AI development, data privacy, security, and safety, Privacy and Security
Cite this note
APA
WarmTransfer. (2026, September 5). Model Context Protocol actions in Webex contact centre AI: source note wxcc-mcp-privacy-statement-covers-the-model-not-the-tool. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mcp-privacy-statement-covers-the-model-not-the-tool
BibTeX
@misc{warmtransfer-claim-wxcc-mcp-privacy-statement-covers-the-model-not-the-tool,
title = {Model Context Protocol actions in Webex contact centre AI: source note wxcc-mcp-privacy-statement-covers-the-model-not-the-tool},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mcp-privacy-statement-covers-the-model-not-the-tool},
note = {Source note wxcc-mcp-privacy-statement-covers-the-model-not-the-tool, checked 2026-09-05}
}