Claim record · Model Context Protocol actions in Webex contact centre AI
Using AI Agent Studio with Contact Center Enterprise requires Unified Customer Voice Portal, Cisco Virtualized Voice Browser and Cloud Connect on release 15.0(1) ES202511 or later.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex AI Agent
- Subsystem
- Model Context Protocol tool calling
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Webex AI Agent Studio Administration guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Prerequisites, Webex Contact Center Enterprise and Contact Center Enterprise
Cite this claim
APA
WarmTransfer. (2026, September 5). Model Context Protocol actions in Webex contact centre AI: claim wxcc-mcp-cce-release-prerequisite. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mcp-cce-release-prerequisite
BibTeX
@misc{warmtransfer-claim-wxcc-mcp-cce-release-prerequisite,
title = {Model Context Protocol actions in Webex contact centre AI: claim wxcc-mcp-cce-release-prerequisite},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mcp-cce-release-prerequisite},
note = {Claim wxcc-mcp-cce-release-prerequisite, verified 2026-09-05}
}