Claim record · Model Context Protocol actions in Webex contact centre AI
Cisco defines an agentic application as a service exposing structured capabilities such as actions data sources or prompts that an artificial intelligence agent can invoke, not tied to a protocol and analogous to a Model Context Protocol server when that standard is used.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex
- Subsystem
- Model Context Protocol tool calling
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Agentic Apps: Getting Started — Cisco Systems, Inc. (Webex for Developers) · tier 2 current vendor documentation · Agentic Apps Overview, Terminology
Cite this claim
APA
WarmTransfer. (2026, September 5). Model Context Protocol actions in Webex contact centre AI: claim wxcc-mcp-agentic-app-is-protocol-agnostic. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mcp-agentic-app-is-protocol-agnostic
BibTeX
@misc{warmtransfer-claim-wxcc-mcp-agentic-app-is-protocol-agnostic,
title = {Model Context Protocol actions in Webex contact centre AI: claim wxcc-mcp-agentic-app-is-protocol-agnostic},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mcp-agentic-app-is-protocol-agnostic},
note = {Claim wxcc-mcp-agentic-app-is-protocol-agnostic, verified 2026-09-05}
}