Because Virtual Agent V2 retries invalid or missing DTMF input an unlimited number of times and the setting cannot be changed, a retry cap before a default route cannot be set on that activity and has to come from the bot's own design.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Virtual Agent V2 activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Virtual Agent V2 default DTMF settings
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-vav2-no-retry-cap. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-vav2-no-retry-cap
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-vav2-no-retry-cap,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-vav2-no-retry-cap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-vav2-no-retry-cap},
note = {Source note wxcc-ivr-menu-setup-vav2-no-retry-cap, checked 2026-10-02}
}