The Virtual Agent V2 default DTMF settings do not appear in the user interface and cannot be changed.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Virtual Agent V2 activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Virtual Agent V2 default DTMF settings
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-vav2-dtmf-fixed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-vav2-dtmf-fixed
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-vav2-dtmf-fixed,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-vav2-dtmf-fixed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-vav2-dtmf-fixed},
note = {Source note wxcc-ivr-menu-setup-vav2-dtmf-fixed, checked 2026-10-02}
}