Virtual Agent V2 uses fixed DTMF defaults: # as the termination symbol, a 5-second no-input timeout, a 3-second inter-digit timeout, barge-in enabled and an infinite number of retries for invalid or no input.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Virtual Agent V2 activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Virtual Agent V2 default DTMF settings
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-vav2-dtmf-defaults. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-vav2-dtmf-defaults
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-vav2-dtmf-defaults,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-vav2-dtmf-defaults},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-vav2-dtmf-defaults},
note = {Source note wxcc-ivr-menu-setup-vav2-dtmf-defaults, checked 2026-10-02}
}