Because the Menu output holds a single digit while Collect Digits has minimum, maximum and terminator settings, Menu fits single-key choices and Collect Digits fits multi-digit strings such as account numbers or PINs.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Activities in Voice > Menu; Activities in Voice > Collect Digits
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-menu-vs-collect-fit. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-menu-vs-collect-fit
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-menu-vs-collect-fit,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-menu-vs-collect-fit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-menu-vs-collect-fit},
note = {Source note wxcc-ivr-menu-setup-menu-vs-collect-fit, checked 2026-10-02}
}