Unmatched Entry is the Menu activity's error output path taken when the caller enters a DTMF digit that is not configured in Custom Menu Links; Cisco advises that it play a message clarifying what is expected before looping back to the start of the activity.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Menu activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Activities in Voice > Menu > Error Handling (Unmatched Entry)
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-menu-unmatched-entry. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-menu-unmatched-entry
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-menu-unmatched-entry,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-menu-unmatched-entry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-menu-unmatched-entry},
note = {Source note wxcc-ivr-menu-setup-menu-unmatched-entry, checked 2026-10-02}
}