The Menu activity output variable Menu.OptionEntered stores the option the caller selected, a single digit from 0 to 9, and can be used in later activities to control the flow.
disputed · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Menu activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Activities in Voice > Menu > output variables
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-menu-option-entered. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-menu-option-entered
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-menu-option-entered,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-menu-option-entered},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-menu-option-entered},
note = {Source note wxcc-ivr-menu-setup-menu-option-entered, checked 2026-10-02}
}