Cisco's LAB-2352 tests a published flow by validating and publishing it, then calling the support number mapped to it in the channel configuration.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow testing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated lab
- Checked
- 2026-10-02
Sources
- IVR Experience - LAB-2352 Webex Contact Center Advanced Lab: AI-powered Customer & Agent Experience — Cisco Webex Contact Center solutions architects · tier 3 vendor-maintained repositories · Flow creation and publishing; test call
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-lab-test-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-lab-test-call
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-lab-test-call,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-lab-test-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-lab-test-call},
note = {Source note wxcc-ivr-menu-setup-lab-test-call, checked 2026-10-02}
}